Info, Delivery & Returns
PAINTING AND PRINT INFO
All items listed as Original Paintings are just that, hand drawn and painted canvases by our resident artist Tim Stephens. These paintings are one off art pieces and never painted in the same way twice. By buying a painting you are investing in an original canvas artwork. All paintings are created using a mix of acrylic and emulsion paint and produced on Loxely Gold triple primed chunky stretched canvas.
Although most artwork on our website has been created as or from an original painting Tim has recently been working on some digital artworks. These pieces are generally a hand drawn sketch that has been scanned into the computer then coloured and touched up digitally. All works created in this way are stated as such.
Our limited edition prints are generally produced from an original painting as described above and then photographed by Centremark Photography in Tiptree, Essex. After the photograph has been taken standard size paper prints are produced by Doveton Press Printers in Bristol, Somerset. Prints are created using a litho printing press for a superb quality finish onto 300gsm silk paper. Standard size prints are limited to either 50 or 100 copies and we NEVER reprint. Once they are gone they are gone forever!
Our large format limited edition paper prints are limited to either 10 or 20 copies and are printed by Tom Bridge Printing in south Wales. Due to the low numbers of prints produced these editions sell out quickly so please don't hesitate if you would like to buy one!
If you require any further information about how we produce the artwork we have on display please check the FAQ section or contact us.
Once your order is placed we aim to get your purchase to you as soon as possible. You will receive a confirmation email once you have placed your order with a reference number which you will need to use in any correspondence with us. Delivery times for standard prints are 2-5 working days, for large paper and canvas prints 4-7 working days and original paintings 2-5 working days. Delivery of other items, (including t-shirts), is 2-5 working days. If you require any products more quickly than the times stated please call or email us and we will find a solution.
All paper prints are rolled and packed into strong cardboard tubes. These are then despatched via our courier to be delivered to your desired address. Paintings and canvas prints are bubbled wrapped and boxed and delivered in the same way. T-shirts are sent via Royal Mail small parcels. All products are insured but please see our Returns advice if your item arrives damaged.
Making sure your purchase arrives safely is extremely important to us and we take great care to do everything we can to guarantee this happens.
If your item does arrive damaged we will make sure we rectify the situation as soon as we can. Accidents do happen but rest assured all items are insured for loss or damage. Please tell us if your purchase is damaged at the earliest available opportunity and within 5 days of receiving your goods. The best way to inform of us of problems is to phone or email us and tell as much detail as you can.